Checking on a live problem? See the status page for
ongoing incidents before you start debugging.
Start here
Most issues fall into one of the areas below. Begin with your app’s build and runtime logs - they usually name the cause.Build or deploy failed
Check the build logs for the failing step. See How deployments work.
App is unreachable
Confirm your app listens on the expected port and that your domain and certificate are set up. See Ports, Custom Domains, and TLS/SSL.
Database connection errors
Verify the injected connection details and networking. See Connecting to a database.
Unexpected CPU or performance
Review how compute is shared across your services. See the Fair Scheduler.
Get help
- Discord community - the fastest way to reach the team and other developers
- Status page - current platform health and incident history
- Monitoring & logs - inspect your app’s metrics and logs while debugging

